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Increasing Customer Satisfaction

The October 2012 Harvard Business Review has an article called The True Measures of Success. In it there is a section called The Perils of Intuition where the author says, in effect, you have to understand the causes and effects of what you do to customers in order to know what the data describing your results mean. “If you don’t understand the sources of...

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Struggle and success

I was paging through the latest issue of a women’s magazine aimed at small business entrepreneurs. Every article was a story told by a successful woman — yet not one said anything about the struggle involved. Am I wrong, or does success only come at great cost, sacrifice, singlemindedness not balance, and making lots of mistakes?

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Women entrepreneurs

Recent research shows that women entrepreneurs face all the problems that men face — and then some.

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“What gets measured gets managed.”

It’s no use having a brilliant idea if you don’t implement it and measure its effects on your business. In fact, having too many ideas that seem wonderful but don’t actually produce results is a very common source of failure.

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Relationship-based learning

Learning almost always requires conversation. We may vaguely know something, or even think we have mastered some field of knowledge but my experience is we always learn when we discuss our insights or knowledge with another person. Especially someone we trust who knows something about us and our business.

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